What is PostNord Service Point?
PostNord Service Point is a service for companies that want to send parcels weighing up to 30 kg in Finland and the Europe. The parcels are delivered quickly to the service point of the recipient's choice. We deliver to Nordic countries other European countries with our comprehensive delivery network that is constantly expanding.
You can track the parcel from the time the parcel is picked up by the company to the time the recipient picks it up from the service point. The recipient will be notified by text message, email or the PostNord app when the parcel is available for collection from the service poin of their choice.
To use this service, your company must have a contract with us.
Pickup
We offer several ways to leave your parcels for us to ship. When sending small quantities, you can leave your parcels at our service points by attaching the printed address labels to the parcels. You can order a single pickup using the Online Shipping Tool, and for recurring shipments, you can arrange a standard pickup with us.
Delivery
Within Finland, PostNord Service Point parcels are delivered to the parcel locker selected by the recipient within 1–2 business days. Outside Finland, delivery is usually within 2–4 business days. Delivery times to certain countries and locations may be longer.
You can send PostNord Service Point parcels to the following countries:
Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Spain and Sweden.
Arrival notification
The recipient will receive a notification via text message, email or mobile app when the shipment is available for pick-up. With the app you can track the parcel's progress throughout its journey.
Parcels are retained in the service poin for at least 7 days. The retention time varies by country. The arrival notification always includes information about the last collection date. If the customer does not collect the parcel, it will be returned to the sender at their expense.
Packaging instructions
The packaging must be suitable for its contents, protect the contents well and withstand normal transport-related handling. In the event of a complaint regarding transport damage, the original packaging must be kept.
Check out instructions
You can find our recommended texts for your online store's checkout in the link below, so that you can tell your customers about the service options we offer.
How to use PostNord Service Point service?
How to use the service?
With the Online Shipping Tool, you can make reservations, print shipping documents and create electronic pre-notifications for PostNord Service Point. You can download reports for review and tracking as well. You can also use your own PostNord-approved transport management system (TA system).
Additional services
Collect in store
The customer can choose their own store as the pick-up point. The parcel will be delivered to the customer's own store of choice and PostNord will handle email and text message notifications. The service requires an agreement with PostNord.
Collect in store - Label only
With the service, PostNord will handle email and text message notifications for the recipient. The customer's own store will serve as the pick-up point. The service is available for shipments from Finland to Sweden
Dangerous goods in limited quantities
This additional service should be selected when sending limited quantities of dangerous materials. The permitted quantities can be found on our website. The sender must provide the information specified in the terms and conditions at the time of ordering.
Terms of service
Price
See current prices for our service contract customers.
Weights and dimensions in Finland
Minimum:
Dimensions: 100 mm x 150 mm x 15 mm
Weight: 150 g.
Maximum:
Length: 1.5 m
Length + circumference max. 3 m
Weight: 30 kg
Weights and dimensions in the Nordic countries
Minimum:
Dimensions: 100 mm x 150 mm x 15 mm.
Weight: 150 g
Maximum:
Length: 1.5 m
Length + circumference max. 3 m
Weight: 20 kg
Weights and dimensions outside the Nordic countries
Minimum:
Dimensions: 100 mm x 150 mm x 15 mm
Weight: 150 g.
Maximum:
Length: 1 m
Length + circumference maximum 2.5 m
Weight: 20 kg
General terms of service
Shipping: Pickup included in the price, drop off at a service point
Pickup: Service point
Trackable: Yes
Delivery time in Finland: 1–2 business days
Delivery time abroad: 2–6 business days
For more detailed service terms, see our terms of service