What is PostNord Parcel Locker?
PostNord Parcel Locker is a service for companies that want to send parcels weighing up to 20 kg in Finland and the Nordic countries. The parcels are delivered quickly to the parcel lockers of the recipient's choice. We deliver to all Nordic countries and we have a comprehensive network of parcel lockers that is constantly expanding.
You can track the parcel from the time the parcel is picked up by the company to the time the recipient picks it up from the parcel locker. The recipient will be notified by text message, email or the PostNord app when the parcel is available for collection from the parcel machine of their choice.
To use this service, your company must have a contract with us.
Pickup
We offer several ways to leave your parcels for us to ship. When sending small quantities, you can leave your parcels at our service points by attaching the printed address labels to the parcels. You can order a single pickup using the Online Shipping Tool, and for recurring shipments, you can arrange a standard pickup with us.
Delivery
Within Finland, PostNord Parcel Locker parcels are delivered to the parcel locker selected by the recipient within 1–2 business days. Outside Finland, delivery is usually within 2–6 business days. Delivery times to certain countries and locations may be longer.
You can send PostNord Parcel Locker parceles to Finland, Sweden, Norway and Denmark.
Arrival notification
The recipient will receive a notification via text message, email or mobile app when the shipment is available for pick-up. With the app you can track the parcel's progress throughout its journey.
Parcels are retained in the parcel locker for at least 7 days. The retention time varies by country. The arrival notification always includes information about the last collection date. If the customer does not collect the parcel, it will be returned to the sender at their expense.
Packaging instructions
The packaging must be suitable for its contents, protect the contents well and withstand normal transport-related handling. In the event of a complaint regarding transport damage, the original packaging must be kept.
Check out instructions
You can find our recommended texts for your online store's checkout in the link below, so that you can tell your customers about the service options we offer.
See our check-out instructions
How to use PostNord Parcel Locker service?
How to use the service?
With the Online Shipping Tool, you can make reservations, print shipping documents and create electronic pre-notifications for PostNord Parcel Locker. You can download reports for review and tracking as well. You can also use your own PostNord-approved transport management system (TA system).
Additional services
Not for outdoor parcel locker
This parcel-specific additional service should be selected for products that are sensitive to temperature fluctuations. The sender must ensure that temperature-sensitive products cannot be ordered for outdoor parcel lockers.
Dangerous goods in limited quantities
This additional service should be selected when sending limited quantities of dangerous materials. The permitted quantities can be found on our website. The sender must provide the information specified in the terms and conditions at the time of ordering.
Terms of service
Price
See current prices for our service contract customers.
Weights and dimensions in Finland
Minimum:
Dimensions: 100 mm x 150 mm x 15 mm
Weight: 150 g
Maximum:
Dimensions: 60 cm x 42 cm x 49 cm
Weight: 20 kg
Weights and dimensions in the Nordic countries
Minimum:
Dimensions: 100 mm x 150 mm x 15 mm.
Weight: 150 g.
Maximum:
Dimensions: 60 cm x 42 cm x 49 cm
Weight: 10 kg
General terms of service
Shipping: Pickup included in the price, drop off at a service point
Pickup: Parcel locker
Trackable: Yes
Delivery time in Finland: 1–2 business days
Delivery time abroad: 2–6 business days
For more detailed service terms, see our terms of contract