How to return a parcel?

The return must always be notified to the online store in accordance with the instructions given by the store. Failure to collect or return the parcel without notice will not be sufficient to cancel the transaction.

If the parcel includes a return address label, attach it to the parcel. Make sure the barcode is easy to read on a flat surface. You can return the shipment to any PostNord pick-up point.

If you did not receive a return address lable with the parcel you received, always contact the sender of the parcel for return instructions.

How do I return a parcel to a parcel locker?

Pakettipiste lockers

The return shipment must always have a return address label, without it the parcel cannot be returned with the parcel locker. If the original shipment did not include a return label, contact the company that shipped the item.

•  On the display of the parcel locker, first select “Send”
•  Follow the onscreen instructions to scan or enter the barcode on the return address label. Finally, select "OK".
• Select the appropriate size locker for the package. The display shows how many lockers of different sizes are available.
• No receipt will be printed for the return. Scanning the shipment during return serves as an acknowledgment.
• If the parcel does not fit in the locker, the parcel can be returned to another PostNord pick-up point.

Lähiboksi parcel lockers

To return to a Lähiboksi, you need a return label and the PostNord app.

•  You can only return a parcel only if the original sender has created a return shipment, and it is displayed in the "Send" section of the app.
• Click on the information about the parcel to be returned and you can search for the nearest return point. Once you have found a suitable return point, you can reserve a fitting size locker. The reservation is valid for 30 minutes.
• The app opens the camera. Scan the barcode on the parcel with the camera, after which the app will inform you that the locker is reserved.
• Take the paparcel to the parcel locker within 30 minutes. You can extend the time once by 15 minutes.
• At the Lähiboksi, connect the app to the Lähiboksi via Bluetooth.
• Click "Open box". Open the door and put the parcel in. Close the door.
  The app will inform that the parcel is "waiting for pickup"
• The "This is how it works" button will give you further instructions.

In the PostNord app, you can track the progress of the return.